Banfield
Too many things to list - pick one and chances are that it will apply

I am doing this as a service to other animals lovers. Stay away from them at all costs (Willow grove, PA). I have a 4 year old cat who is on a prescription diet (suggested by her vet - a legitimate one, not Banfield affiliated) for allergies. She also has heart issues. It was suggested to me that I go to get her prescription diet here... Was told that the cat had to be seen prior to getting a prescription card - had no problem with that... It was reasonable.

The vet suggested I get her teeth cleaned (scaled)- again, not a problem. My cat does have issues with her teeth, so this was not new. Here is where the trouble began - I dropped her off at 7:45am the morning of the 'cleaning'. I was told that I would get an update in a few hours. No one called. I had to call them at 2:00pm to find out what was happening. The nurse said the surgery was 'overbooked' but my cat would be taken back (.. Never would have left her if I was told the truth).

Got a call at 4:00pm saying that my cat is 'out of control', 'very upset' - hmm, you think so, no food or water since the night before... I would be upset too). I get down there - no apology, no explanation— I had to demand what happened! No one would answer me. From the explanation I got, people were afraid of her... Very sad, considering she is only 10 pounds. If you are 'scared' or can't deal with a cat like her... Then why are you even working with animals? To top it off— they gave her pre-anesthesia, while she was angry! - I called the Vet emergency service that I use & to run this by them. Shocking - those jerks could have killed her.

Incompetence... Giving medicine to an agitated cat with heart problems. Even better, I was told to leave her overnight - they 'claim' my cat will calm down once she is used to the environment. I find it HARD to believe... So another day with no water/food... And they expect her to calm down? Whatever vet programs admitted these fools need to be fined - they are capable of killing someone's beloved pet.

The icing on the cake was that Julie (a doctor?) suggested that if I don't like it, take her some place else... So I said, you mean a professional& you bet... Should have done it in the first place. I just found out that they lied about calling her cardiologist - can't put it into words what I am feeling - liar doesn't begin to cover it. Looking at my cat's blood work, she is listed as being a canine?! &oh good, now I have to pay for MORE BLOOD WORK due to negligence/stupidity...

Company: Banfield
Country: USA
State: Pennsylvania
City: Willow Grove

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