XM Radio
On Hold 25 Minutes Trying To Cancel After Rude Representative

I have had XM Radio for several years, but have always had trouble with their portable device, the Delphi MyFi XMtogo. About a month before my XM expiration date of 2/28/09 the Delphi died altogether. I decided to just let my subscription expire and do nothing.

I forgot that XM automatically renews the subscription, and that I had canceled the credit card they had on file. So I received an e-mail from XM telling me to update my credit card information or my account would be in arrears.

I called XM and after being on hold for about three minutes, I was connected to a representative named Denise who spoke very fast. I had trouble understanding her and the more I asked her to repeat herself, the nastier she got. She then began to sarcastically speak verrrryyyyy slowwwlllly. She seemed to have difficulty comprehending what was the situation. When she finally realized I wanted to cancel, she said that had to be handled by another agent and put me on hold.

I was on hold for 25 minutes when I finally hung up. Strange that I only had to wait three minutes when I first called. I am very happy that I had closed my credit card account, or I would be experiencing the same sort of horror stories I'm reading on this site regarding canceling. Of course, they might not be done with me yet.

I found the entire XM experience to be a poor one. Customer service stinks; the Delphi product is a piece of junk, explaining why Delphi went bankrupt; and I'm not that crazy about their programming.

If you want to subscribe to XM, prepare to be a lifetime customer.

Company: XM Radio
Country: USA
State: District of Columbia
City: Washington

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