XM Radio
Condescending Rep And Long Hold During Billing Dispute

I had XM Radio for the free trial and agreed to a 3 month special billing rate. I had to contact them about the charges.

3 months later, when the time came for this to expire I called to cancel and they offered me another 3 month special. I was billed incorrectly and had to call again. After a 10 minute wait they agreed to credit me the difference but the woman was very condescending. I had a really bad day and her attitude just touched me the wrong way. I mentioned that the length of this call was beginning to aggravate me and I was thinking about canceling my service - she laughed. At that point I asked to speak with a manager and she said 'yes, we will credit your account'. I asked again to speak to a manager and was put on hold for 8 minutes. I hung up, called back and canceled. The funny part - even after asking what they could do to keep me, they pro-rated the cancelation for 3 days. I asked him to make sure my reason for canceling was recorded. Perhaps the CSR was new and needs additional training but they should learn from it.

I have had it with inept customer service. I am the most patient person in the world if someone is working on it but I won't tolerate poor customer service any more. I would rather transfer my business.

Company: XM Radio
Country: USA
State: Connecticut

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