411 Tax Relief
411 Tax relief took $2,150.00 of my money and did not deliver any services promised

411Web is the defendant; I originally hired 411 Web Directory in August to assist me in mitigating some back tax issues. Services were NEVER delivered. I have sent at least 6 letters and emails to 411 Tax Relief to try to settle this dispute, my original letter was sent 10/06/08, I have hired an Independent EA locally to handle my tax issues. My issue with the state of California was settled in 1 week by this new firm. I contacted Paul Chessman of (411Web) by phone and email to discuss my case with the FTB. I made it very clear to Mr. Chessman that I did not owe the FTB $43,000.00 and I had sent proof of this to Emerald Marroquin (411Web). I waited another 2 weeks and contacted Mr. Chessman again, he told me he was trying to work out a payment plan. At this I replied, "I did not want a payment plan, I do not owe the money" I did not hear back from him for another 2 weeks.in the mean time my wages were being Garnished, so I contacted him again, only to be told that I waited too long to deal with this and he could not do anything about it.

This now is 2 months into my engagement with 411 Web. During all this I contacted Precious Blakely (at 411 Web) 2 times by phone and requested to be assigned a new Agent, she told me that she would process my request and have the COO of the company call me, well 10 days went by and I never received a call from the COO. To this day I have not received a call from the COO.

My next move was to find someone locally that could help me and I did that. Also, I contacted David Thompson (@ 411Web), he also promised to help find out what the problem was, days went by and I never heard from him either so I cancelled the Debit Card from Washington Mutual so no more charges could be made to my checking account because I was not getting what I paid for from 411 Web. On October 6, I wrote a letter to 411- att: Michael Moeller (Salesman @411), requesting that 411Web cease and desist any work on my behalf and to rescind the existing "Power of Attorney", destroy my credit Card and Debit Card information, Refund the $2,050.00 that I had paid them so far.

I NEVER heard back from 411 concerning this letter. On November 1, 411Web, fraudulently charged my Wells Fargo 1808 credit card for $550.00 because they couldn't get money from the Debit card that I cancelled @ Washington Mutual. The Wells Fargo card was only authorized for the $1,500.00 down payment, nothing more! As a result of Wells Fargo's investigation, my account was refunded the $550.00, (I have a letter from Wells Fargo stating this) and 411Web was found guilty of fraudulently using the card number. I subsequently spoke with Ms. Blanch Richardson (Accounting @ 411) about the unauthorized charge and she assured me that I would be refunded the $550.00 and that she would have the COO and CEO call me that very day, that day came and went, I did not receive a call from anyone @ 411. I repeatedly made calls to 411 and no one EVER called me back. That part of the case is closed.

I am seeking the refund of the $1,500.00 down payment from Wells Fargo Account that has been closed and $650.00 charged to WAMU Debit card ending 8017.
My tax issues have both been mitigated by another firm back in October and 411 Tax did absolutely NOTHING to assist me in mitigating these issues.

My reasons for severing my relationship with 411 Tax Relief are incompetence, poor communications and fraudulent behavior that is well documented in my previous correspondence dated October 6. I have asked that 411 return my intellectual property and personal information, but have received no response.

Respectfully submitted

Company: 411 Tax Relief
Country: USA
State: California
City: Culver City
Address: 10559 Jefferson Blvd, Suite C
Phone: 8007066225

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