Directv
$221.25 Charged for Equipment, No Install, Refund Delayed Weeks

Directv stole $221.25 from me. I recently moved to a new location and decided to go with satellite instead of cable. After researching prices and program options, I decided to go with Directv and gave them my full information. I knew that my wife had a previous bill from several years ago, during a time when we weren't even together, so I asked in advance how that would affect me. The person I was speaking to said that it was no longer in their system, that they had no report of any debt under my wife's name, and that it would not affect me whatsoever. They stated that the $221.25 was merely charges for the equipment.

They charged my card $221.25, then set up a time for installation. That time came and went and Directv never showed. When I called, they told me that due to my wife's previous bill they could not refund my money or provide services. They said that they would either apply that money to the balance or hold it until I paid the debt.

I argued, and after two weeks of calls with supervisors they said that they would refund the money two days later. That is now another week later. I called again and was told that they had no record of me wanting the money back and that they would put in a "Request," but that it would have to go through their channels and would take at least 8 weeks.

I feel I was treated unfairly because of the choices someone else has made. Directv has lost what would have been a loyal customer. And all over $151.14 that SOMEONE ELSE owes.

Company: Directv
Country: USA
Phone: 8003473288
Site: www.directv.com

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