Zip.ca
Refuses to refund charge

Within my test interval, I hired many DVDs from Zip.ca. They sent me to inform me they did not obtain among the DVDs. I'd previously documented the day I place the disk within the email on the website. I responded towards the e-mail and informed them to check out-up with Canada Article, that I'd set it within the email. Used to donot get a rebound-back, or did I notice other things from their website. Since I have had delivered the disk, I thought anything was okay. Then I acquired a contact saying they hadnot obtained the disk, and they charged my charge card for that total quantity! The e-mail stated "do not return the disk, it's currently yours to maintain." This declaration suggests they're not providing the client the advantage of the question, or getting my term that I did so actually return it.

I called zip.ca and requested them to return the cost, as this case wasn't my problem. I had been basically informed that given that they sent me a "caution, " it had been my very own problem for not performing more to achieve them concerning the mistake. Nevertheless, I responded towards the mail they delivered. Because it did not bounce-back, it had been just reasonable for me personally to suppose that it'd been obtained. Zip.ca explained they'd not return the cash since I have did not do enough to convince them that I'd set the disk within the email. To include insult to damage, soon after I obtained a contact detailing their choice, I obtained a contact requesting my feedback about how they fixed my issue!

It Is particularly absurd they'd do that in my experience within my test period. Why might I decide to turn into a client today??

Company: Zip.ca
Country: USA

  <     >