Best Buy
Terrible Customer Service, product not provided not money returned

We bought a restored Wii that involved the Mario Sports recreation.

The equipment came and worked good, however the sport didn't.

I named Bestbuyis customer support point, lay on-hold for 45 units

And also the individual I spoke to informed us to consider the entire program in to the

Shop within Lincoln Nebraska plus they might change the sport. We

Went across city towards the shop plus they declined to assist people whatsoever.

And So I called the client support point back (another time on-hold) and

They believed to email simply the sport back. And so I spot the overall game in a disk

Mailer set a duplicate of the return label inside using the sport and set

The return tag and return label on the exterior of the disk mailer

And shipped it back.

We didn't notice something thus my partner named Bestbuyis client

Support point (another time store). He was informed these were placing a

Tracer onto it and we'd notice anything within 48 hours. We waited

Four times and called back. (another hour hold time). We received a

Situation quantity and informed he was considering it.

That night, Dec 17, I acquired a phone from advantages requesting if we obtained the

Bundle back on December 2 since somebody at Bestbuy stated we'd not. I

Informed advantages that Bestbuy is extremely confused since we'd obtained it but

Needed to deliver section of it back

The next Monday I contact the Top Purchase customer support point again another time on-hold, then your repetition who responded attempted to inform me the device didn't have a sport! I expected him if which was the situation, why did they not just record the overall game, but additionally send one using the Wii device. Then I requested to talk to a boss since I have was getting nowhere with each one of these calls. He set me on-hold again subsequently arrived back and explained they would need to contact me back. I contended for some time, but he'd not place me to anybody, simply kept insisting that somebody might contact me. To date, no body has called me back.

At this time it'd have now been significantly cheaper to purchase a brand new program at Walmart! Bestbuyis customer support is horrible plus they display no indicators of changing the faulty product or refunding any area of the price.

Company: Best Buy
Country: USA
State: Nebraska
City: Lincoln

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