National Studios
National Studios - they have their money and nearly 5 months later I still have no pictures! St. Louis / KAnsas City

I had scheduled an appointment for my three boys to have their pictures taken at a local K-Mart. I was told there would be no sitting fees and all I had to pay was $10 now and $10 later, which I did.

October 4th, we showed up for pictures and the photographer was pleasant enough and he did a great job. When he was finished he told us we would receive a postcard in approximately 4 weeks and it would give us a date and time to view our photos. We explained then that we would most likely be out of town for an educators conference and he said no problem. All I would need to do it call the 1-800 number to reschedule. When I got my postcard, the viewing was the day we were to fly back. I called the 1-800 number and told them the situation. That is when they explained to me that they are a traveling company and we would have to wait another 6-8 weeks for another postcard with another day to view the photographs. The postcard never came.

After numerous phone calls, voicemails and attempts to reschedule or obtain the photos I had already paid for, I still had nothing. I quit calling and decided to wait out my 6-8 weeks. No postcard.

I attempted my fight again last Friday, February 27th. I spoke with an Abbey who seemed to know very little about the company or the way things ran. I was put on hold a number of times. Finally, Jeanette came on the line, confirmed my address and told me she would mail me pictures. When I inquired to which pictures she would be sending, she replied with, "Look lady, I told you I would mail them to you." and was abruptly placed on hold for Abbey. I asked for a supervisor and was informed that Jeanette was in fact a supervisor. I asked for her supervisor, left yet another voicemail to which I got no response.

Today I spoke with Ron and was told he was a supervisor. He stated he would send me my original package as well as all of my proofs. We'll see!

Company: National Studios
Country: USA
State: Missouri
City: St. Louis/ Kansas City
Address: 2215 N. National Studios Dr

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