Bosch
Bad service

On 1/6/09, we purchased a Bosch Nexxt 800 Series Washer from our local Lowe's.

On 1/7/09, we went back to Lowe's to pickup the washer that we purchased the day before. After two Lowe's workers loaded it into our truck we then noticed two of the leveling legs on the bottom of the washer were damaged. We then checked with Customer Service to see if any other legs could be found. Unfortunately, the ones we were shown would not fit. So we were told to contact the Lowe's Service Advantage.

On our call to Lowe's Service Advantage we were transferred to a Bosch specialist named Johanna. She wanted to know the part number and said that a Service call would need to be done. We gave her our email address for the parts list to be emailed to us. We said that a Service Call would not be needed since they are screw in legs that we can do ourselves.

After receiving the email we then spoke with Vince of Bosch on 1/7/09 with the part number. He told us that we would have to pay $4 for each leg. And he said that we would have to "Take the washer back to where we purchased it".

We then asked for his supervisor which he said that we would have to call back the next day for the supervisor.

We then called Lowe's just after hanging up with Vince from Bosch and told the store manager what we were told to either pay for the legs, it would need to be a service call or that we should return the washer to where we bought it. He then asked for our phone number and would call us back. He called us back and said that they took the legs off of another Bosch Washer for us.

Bosch may get a high rating for the products, but if we had known what a problem it would be to deal with the Bosch specialists we "Would Not Have Bought a Bosch Washer". They don't deserve a good rating for customer service.

As of today, 1/14/09, I have "not received any word regarding our problem from Bosch."

Company: Bosch
Country: USA
State: California
City: Huntington Beach
Site: boschappliances.com

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