Dick's Sporting Goods
Bad service

Ordered their venture trizone heated fleece as an X-MAS present. The heater remote didn't fully work and the 2 zones on the back of the jacket never heated up. Returned item and paid for shipping costs to send back. Reordered because they don't have an xchange policy and was sent the _SAME EXACT_ jacket I had returned in the first place. Tried to get them to send me a new jacket—before winter was over—while waiting on a return label to mail the old one back and was lied to on the phone saying they were now out of stock and would be on back order (probably until they received the damaged one back from me); however, seconds before the sales lady was ready to sell me one and was 100% sure they were in stock and ready to ship in 1 to 2 business days before I asked to speak with her supervisor. Overall, horrible customer service, horrible products for that matter. Their gym equipment is cheaply made garbage that breaks within a year too. About the only thing I'd buy from the store are dumbells and fishing lures, but I'll never buy anything online from them again. Very dissatisfied!!

Company: Dick's Sporting Goods
Country: USA
Site: dickssportinggoods.com

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