Circuit City
Shelbyville Rd Plaza: Manager Rude, Unforgiveable Customer Service

On 2/6/09, I went to Circuit City to purchase 2 Printer Cartridges if they were available. The price on the shelf for the cartridge was $7.86 or $7.87 (I don't remember which price it was.)

Upon going to the check-out, the price of each cartridge rang up as $14.24. I questioned the price, but since I really needed this item, I decided to purchase one cartridge.

After paying for the item, I asked to speak to a manager. I explained to the manager the difference in the shelf price and the check-out price. I stated that
"if I didn't absolutely need the cartridge, I would not purchase it." His response was "I don't care if you buy it or not - I'll be out of a job in 3 weeks, and it doesn't matter to me if you buy it or not." He continued by saying "Nobody cares if you buy it."

I understand he is upset about his job loss, but I couldn't believe that any employee would be so rude to a customer. He was not willing to check on the cost of the cartridge.

I told this "manager" that I was going to report his behavior, but I doubt that it will do any good. If this is Circuit City's way of doing business, it is no wonder that they are going out of business!

Company: Circuit City
Country: USA
State: Kentucky
City: Louisville
Address: Shelbyville Road Plaza

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