Tax Brain And SBBT
False Advertising// Not what I was told I would get! Online

I went to file my taxes online with Tax Brain @ Taxbrain.com. I selected the option to get my refund back in 2 days. Really needing the money back I was willing to pay the $133 to get it back in 2 days. It took 3 days to get accepted from the IRS. After unhelpful people in the live chat box, I finally figured it out on my own by calling the IRS. I was relieved to FINALLY get acceptance back from the IRS. Then to find out the next day that I would have to wait 2 weeks to get my return back. When I asked TaxBrain why, that told me I need to call Santa Barbara Bank and Trust, SBB&T.

When I called them, I was told that my check was at risk and they were unable to process the loan in fear that I would not get my refund back on time to pay the loan amount. The guy acted as if they would never get the money for the loan amount. ARE YOU SERIOUS??? Are you seriously going to tell me that there is fear that the Internal Revenue Service is not going to get my check to them on time.

Well now here is where I have a big issue. SBB&T is going to charge me $30 handling fee to process my check. Why should have to pay them when I have to wait. Not only that, but Tax Brain is going to take $30 as well for the filing fee. This is a scam if I ever saw one. False advertisement! What kind of company is this? I have never been denied a RAL in my 47 years. This is just absurd!

Company: Tax Brain And SBBT
Country: USA
State: Nationwide
Site: taxbrain.com

  <     >