Santa Barbara Bank And Trust / Taxbrain
Incorrectly transmitted tax return info to the IRS delaying refund

I filed my taxes online using taxbrain.com on 01/14 choosing to have my fees taken out of my refund with the understanding a temporary bank account would be created at Santa Barbara Bank and Trust/Metabank. My refund would be deposited into this account, the fees taken out, and the remainder deposited into my personal bank account utilizing the information I gave to taxbrain.com. The IRS accepted my refund 01/16 and gave an estimated direct deposit date of 01/29. Today is that day and I did not receive my refund. After making about 30 phone calls to the IRS, SBBT, and Taxbrain I discovered Taxbrain incorrectly submitted the routing number on my tax return. My refund was sent to Republic Bank in Kentucky on 01/27 - noone can tell me why as Taxbrain is not accepting any sort of responsibility for this - and will now have to be rejected by that bank, funds sent back to the IRS, and I will have to wait for a paper check to be issued and mailed. This could take anywhere from 2-6 weeks unless the check gets lost in the mail which is why I CHOSE DIRECT DEPOSIT!

Company: Santa Barbara Bank And Trust / Taxbrain
Country: USA
Site: taxbrain.com

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