Ups
Store #0344UPS Thieves thieves and more thieves... What more can you say about UPS and store #0344

If you do any UPS shipping in San Antonio, keep away from this store:

UPS Store #0344
6900 San Pedro Ave Ste 147
San Antonio, TX 78216
(210) 8291666

On Dec. 16 My mother (a 72 year old woman without a lot of money) sent an insured envelope with 2 gift cards for my neice and a commerative coin for my brother (it was more or less a keepsake for a recent visit he had to SA... We don't get to see him often and he's a coin collector) and 3 greeting cards. Not expensive gifts, the cards were about $65 total the coin $20, greeting cards at $2 a piece and then the shipping fee of $7.50. It was guaranteed to arrive in Chicago on 12/19/08.

On Dec. 30th, my brother sent an email saying the gifts never arrived, so I pulled the tracking number from the reciept and found out on UPS.com the envelope had an "exception"... It had arrived empty. Hmmm, we were never contacted by UPS nor the UPS Store mentioned above. So I let my mother know and she went back to the store... The manager was abrupt and seemed uncaring to her concerns.

So my brother and I did some checking, with other UPS stores, who assured us that by the next day or possibly two days at most, the UPS store would have known about the "exception". I contacted the corporate office of UPS and they made some suggestions about the lost cards (including calling the companies FYE and Old Navy where the cards were purchased). They also let us know that the UPS Store is a franchise and not owned by UPS and that these gift cards were considered money and UPS does not cover lost money... Ok, then why offer insurance and of course, gift cards in my opinion, aren't money. Also, they let me know they couldn't discuss the details with me, only the shipper... Who my Mother? No only the UPS Store!

Subsequently (and after my brother, who's a VP and Editor of a company in the Chicago area called UPS Corporate) I then called the manager, Mike, who let me know that he'd do everything in his power to rectify the situation just give him a few days. Well, it's now been over a month since the shipment and a couple of weeks since my first phone conversation with "Mike". We still have never been contacted by UPS, the UPS Store, nor has the manager ever initiated any calls of importance or followed through with his promises of looking more and getting an answer. They've never even rectified the fees for the shipment, all that I've heard are empty promises and lies.

His excuses have include but aren't limited to:
1. Corporate had not let them know about the exception (that was on the 30th he told me that... Even though Corporate let me know they informed the store previously).

2. He was waiting on a response from corporate and what they were willing to do, it was a "waiting game" until they decided (this is suppose to be customer service???)... This was on 1/3/09 and again a few days later when he asked me to call back if I hadn't heard from him... Which I of course I didn't, so I had to initiate another call to him.

3. And today when I called... They have been busy with a new store and the computers were down and they hadn't had time to do any refunds or handle any "loss complaints"... Well it was going on 2 weeks when I spoke to him last, how much longer did he need?

Here's my issue with them which wraps this together. The store (or Mike) has stonewalled us... Why? I'm not sure. Either give me a final answer but don't lie and don't put me off with excuse after excuse (it makes you look guilty). The envelope made it all the way to Hodgkins, IL empty! How do I know? Well, here's the kicker... One of the gift cards was found to have been used in guess where... San Antonio!!! When?

The next day... Actually less than 12 hours after my dear ole Mother sent it. Unscrupulous Christmas help at UPS during the holidays, as Mike had tried to divert responsibility previously? No I think petty thieves at store #0344 (Mike, of course says his staff of 3 is totally trustworthy). The more this manager keeps putting me off on this, the more the finger finds a thief to point at.

Of course today, when I threatened to elevate this to a UPS Franchise center, Mike offered to let me talk to the owner, Greg Day, but of course Greg was not in and I'd have to wait until tomorrow. I think not.

I and my family, on the grounds of principle, will contact every level of UPS, media outlets (oh did I mention, I own a magazine in SA and am well connected with the media outlets). Also, every state that has an Attorney General will at some point, will get a letter about UPS... How much money does UPS want to spend answering the AG offices... Which is mandatory. The number is also pretty astounding as to how many of the 435 members of the House of Representatives and 100 Senators in the Senate, sit on oversight committees that govern the shipping industry.

Company: Ups
Country: USA
State: Texas
City: San Antonio
Address: 6900 San Pedro Ave Ste 147
Phone: 2108291666

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