Dish Network
Customer Service Hell

It all started when as a divorced father I wanted to provide familiar television programming for my three children. I contacted Dish Network over the phone, and was somewhat dissatisfied with the representative.in hindsight I should have hung up and called again. I went ahead and ordered new service after a confusing discussion where the representative contradicted herself more than once, trying to get me to agree to extended terms, etc.

Finally, I settled on the FIVE HOUR range of installation, on the following Monday from Noon to 5 P.M. I have a business where if I am not there, there is no money made. Nevertheless, I surrendered to the company policy that they could not narrow the time of arrival.

I waited in a mostly empty house for the installation. Occasionally, I did get a call telling me I was third, then second. Five o'clock came and went, and around 7:00 P.M. I got a call telling me that they were running about half an hour late.

Then things started going downhill.

I got a call from an exasperated technician, asking me "what part of Northeast Atlanta" did I live in. I deadpanned that I lived in Northwest Georgia, about two hours from Northeast Atlanta. The man told me he would call me right back. He never did.

Sometime late into that night, I learned that Miss Incompetent from the initial contact with Dish Network had transposed two numbers from my zip code. Nobody noticed in dispatch.

I figured this was just a stupid error, but then things got worse.in an effort to find out why I was still at my almost empty house at 10 P.M. Waiting for installation, I was outsourced to some country where the customer service reps were obviously reading from a script, making their apologies ring hollow.

The next morning, I called and kept asking to be moved up the chain, until I got to the "Loyalty" Department. Everyone was reading from the company script, and I was just asking for consideration in rescheduling in light of what I had experienced due to the incompetence of the company. I was told robotically that NOBODY gets a priority installation.

I finally reached a department in Texas called the "Executive" Division. There a nice lady gave me a $50 credit and assured me that I would be placed on the installation list for "tomorrow" between Noon and 5 P.M. I told her that I thought it would be best if I got the early shift, from 8 A.M. To Noon, in that if I were "priority" then it would likely be that they would reach me first. She agreed, and made the changes. To her credit, she noted that my location had still not been changed from the Atlanta area!

This morning I woke up early and made it to be in a position to greet the installers. They never came. I am hearing different things from different representatives.

If I had it to do over again, I would never agree to a long term deal with this company. Their customer service is an absolute joke, and on many of my calls I was left on hold for half an hour or longer, or I would just be conveniently disconnected when the person could not find a solution for me. When I called back, of course, I was given another representative with whom I would have to start from square one with my sad story.

So here I am, missing TWO DAYS of work due to the incompetence of Dish Network. I cannot tell you strongly enough to think twice before signing on with this company. Every fiber of my being has been enraged by the cavalier attitude and incompetence of customer service.

This is the only way I think a company can learn lessons and do its best to address its failing components. I have heard all the excuses, but what I observed was sheer incompetence and an uncaring attitude toward a wronged consumer.

Mccracken
Ringgold, Georgia
U.S.A.

Company: Dish Network
Country: USA
State: Colorado
City: Meridian
Site: dishnetwork.com

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