AT&T
Unexplained reoccurring charges

My mother had a business phone line with AT&T which my sister helped set up the plans and services. When my mother retired I attempted to setup call forwarding for that business phone number. To my surprise a cryptically titled item "SimpleLink Enhanced MMRC" changed from ~$8 credit to ~$26 charge every month.
I did not get the full story of what this plan/service was 6 months latter. Every month I would talk to an apologetic supervisor would would offer a few dollars of credit and assure me that the plan was terminated and the charge would not reoccur. Every month brought a bill with the ~$26 charge which prompted another phone call. Once they even suggested that it might take some time for the cancellation to be processed, suggesting that I should ignore the next bill and look for the charge to be eliminated on the following bill. All the while accumulating ~$26 a month.
I get the full story after I have the account transferred from my mothers name to mine, which seems to have terminated the program.in April my sister signs mom up for this program that will provide the ~$8 as long as we are billing a minimum of $45 dollars, which costs ~26 when our bill falls below that figure. This is a reoccurring year long contract, which renewed for a second year in April after AT&T sent use a cryptic letter explaining what we had to do to cancel in Feburary 2008. At that time I was helping mom with post brain-injury therapies.in May we reduced our service charges below this limit and incurred the charge.in October by closing the account, we were charged ~$26 for every month remaining in the contract through April ~$180. I doubt that my sister would have signed up for this plan if it was fully explained to her. AT&T certainly made no attempt to explain it to me during those 6 months, I suspect hoping to capture another year by running the clock.

Company: AT&T
Country: USA
State: Texas
City: San Antonio
Address: 175 E. Houston
Phone: 2108214105

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