United Parcel Service UPS
Perishable chicken package not delivered after false address error

Took the day off work to wait for a package from UPS that was supposed to be delivered today. The package was express delivery from QVC because it contained chicken and was packed in dry ice.

Waited all day, tracking the package online throughout. Said it was out for delivery. Then (without ever leaving the house) the online tracking information displayed that 'A CORRECT STREET NUMBER IS NEEDED FOR DELIVERY UPS IS ATTEMPTING TO OBTAIN THIS INFORMATION'. WTF? They had no problem delivering a package to my very same address twice last week.

I called the 1-800 number and waited on hold for 15 minutes. I spoke to the representative and she told me that I could go pick that package up (after confirming the very same address that was on my item). I said no, I had taken the day off work and the pickup center was too far away. She said that they would attempt delivery tomorrow. I said unacceptable, I won't be home and the item will end up back at the pickup center and that the items inside were perishable. She said the same thing again. I asked to speak to her supervisor. She put me on hold for 15 minutes and then the call was disconnected.

Called UPS again and finally got through to a supervisor who transferred me to the manager of the pickup center. I told him how unacceptable this situation was and how my building receives a million packages a week and how the item was perishable. He said there was nothing he could do, "the driver was back". I asked him how the address could have an incorrect street number when I still had a box delivered from UPS from last week with the very same address. He said again that there was nothing he could do.

So long story short, it looks like I will be receiving a shipment of probably rancid chicken at my job tomorrow. Thanks UPS. You guys suck. In the future, I will use FedEx or USPS.

Company: United Parcel Service UPS
Country: USA
State: Georgia
City: Atlanta
Address: 55 Glenlake Park NE

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