Qwest
Phone Contract Problems and Disputed Early Termination Fee

Ever since I made a contract with Qwest wireless and home, I've had a lot of problems, first they were charging me with minutes I never used, the phone was always "looking for service" and when I called they said they were experiencing problems, I said ok and tried to do them a favor by making another contract for my daughter, I bought a 300 minute shared plan (which includes 2 phones) for my daughter and her husband and they said there was a 100 dollar early termination fee for that plan and I accepted.

The problems started again, this time one of the phones had to be returned 3 times for malfunction, the other one was like mine, always "looking for service" or "not accessible" on top of that, I never got a bill for less than 100 dollars when the plan was for 49.95, when I called and told them that I wanted to cancel my daughter's contract because I was very unsatisfied with the service and the customer care, they told me that there was a 100 dollar early termination fee for each phone when the plan clearly states ""100 dollar early termination fee for the plan"".

I hope these guys give a rebuttal so I can provide every body with bills and proof of the poor service these crooks are giving. I gave them a lot of chances to improve or at least provide me with a better service but they seem to be very confident. Watch out

Company: Qwest
Country: USA

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