DirecTV
Billed After Cancelling Service and Unauthorized Account Debit

On May 29 I noticed my satellite service was not working. Thinking it was because I was behind on my bill, I contacted DirecTV and made a full payment on my account in the amount of $92. The rep told me this zeroed my account. However, paying the account in full did not fix my service. The tech told me my receiver was dead and needed replacement.

They scheduled a tech to come out and replace my system with a new HD system. However, the tech never showed up. I rescheduled for the next weekend. Again, the tech never showed up. So I called DirecTV and requested they cancel my service. Apparently, they continued billing my account after the cancellation. In July, I started receiving phone calls from them demanding payment. I refused, saying I had cancelled my service since they never fixed my system.

The phone calls continued, and I continually told them I was not paying for service on a cancelled account. In August, I received a statement saying they were disconnecting my service, which I had requested in June.

Then, in August, I noticed an unauthorized debit from them out of my checking account for the full amount. I did not authorize the charge and therefore filed a complaint with my bank to reverse it. They did.

DirecTV then began an onslaught of phone calls where the reps were rude and often hung up on me when I wouldn't let them know my current address or verify personal information when they contacted me.

Finally, today, I called to try to get this resolved, and I still get stonewalled. They maintain my service was functional through August and therefore I owe the money, plus late charges and fees. I maintain that I cancelled my service in early June because their techs failed to replace my system.

Furthermore, the documentation they have on file is suspiciously inaccurate, incomplete and in some cases misdated. They documented that I requested cancellation in late July. However, that particular call was a collections call where I refused to pay since I had already cancelled. The rep told me they had no documentation that my receiver wasn't working. I told the rep I had already cancelled in early June because they never replaced my system, which was not functional. Apparently the tech used that as my request to cancel on that date, more than a month after I originally called to cancel. And they still did not cancel it until August.

At this point, I refuse to pay for service I did not receive, including the tech never showing up, plus any charges accrued since I cancelled my account on or about June 7.

Company: DirecTV
Country: USA
Phone: 8003473288
Site: directv.com

  <     >