Expedia.com
Bad service

I thought Expedia worked well until I had the first problem with it... Now I realize that it only works if nothing happens with your trip (no changes are necessary...). I booked a hotel using Expedia, but had to change dates - I called them 30 hours before the scheduled arrival and asked to change but they said they needed the authorization of the hotel. I called the hotel and the frontdesk said that it is up to Expedia - but when I called Expedia back, then, for my surprise, they then mentioned that now they wanted a second confirmation of the hotel manager and because it was a weekend, then they could not change!

The most amazing was that at one point (after 1 hour speaking to the representative) he said that I could do the change but would have to pay a rate that was twice the price!

LESSON I LEARNED: try to book directly with the hotel (hotel website) or company website - YOU WILL ONLY GET INTO TROUBLE IF YOU NEED TO CHANGE. And on top of that Expedia has a very poor costumer service!!!

Company: Expedia.com
Country: USA
State: Massachusetts
City: Chestnut Hill
Site: expedia.com

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