Best Buy
Long Phone Holds and Higher In-Store TV Price Than Website

So, today I called Best Buy, and worked my way through the automated phone service and pressed 3 for customer service. The phone rang for 11 minutes continuously. Yes, 11 nonstop frustrating minutes. I hung up thinking I had pressed the wrong extension. I went through it again, exactly the same, and after 5 minutes got an answer. I asked "I was wondering about a specific TV you had in stock." Then customer service rep said what? I said "SPECIFIC TV" So, I then got transferred to the DVD department. After waiting 4 minutes, I got someone on the phone, who carelessly asked what I needed, "I am wondering about a specific TV" The response I got "what DVD." I am born and raised in Wisconsin, speak flawless english. No way could I get mistaken for anything but that. "Oh, tv, ok one moment." I waited 7 more minutes and finally got the home theatre department. After the same scenario, I finally got to state what exactly I was looking for, and it was a Samsung - 32" Class 720p Flat-Panel LCD HDTV. The price was $499.99 on the website. The home theatre person told me they had 42 of them in stock, I asked for the price and he told me $699.99. I said, I see it for $499.99 online, he said in a rude tone "Yea, that's the website, if you want it for that price, buy it online." It also costs 51.99 extram in shipping charges. I then said "Don't you match your own websites prices?" He said, I guess I could do that for you, come see me and I will help you tomorrow with that. So, after spending close to 45 minutes on the phone with three different very rude sales assistance, I drove to American TV (A madison based store) I told them about the terrible assistance Best Buy had with the problem. American TV's solution? They gave me another 10% off what Best Buy's website was advertising. Walked out of American TV with a brand new TV in less than 15 minutes.

Company: Best Buy
Country: USA
State: Wisconsin
City: Madison
Site: bestbuy.com

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