Walmart
Destroyed $400 worth of tires, released with unsafe tires, stolen valve covers

I recently visited walmart here on cortez, or sr50 in brooksville to have four tires mounted, and balanced. They destroyed one tire on the mounting system and tried to play it off like it was there when I brought it in and they weren't responsible for it while trying to push tires.

We couldn't put back on the old tires, because the technician said the old tire he took off of the rim was damaged due to driving with no air pressure and would loose air pressure so it could not be put back on, basically leaving us no choice but to buy tires.

The original tire was indeed driven with no air pressure, and was serviced at the same walmart and released back to us and they said everything was fine. So we then find out today they didnt' properly check the tire before and that we had been driving on a damaged tire that was not suitable for road use.

They then changed the files in the computer system and deleted the fact we had been in there recently to have that same tire worked on and it was released. So not only did they ruin one new tire, they failed to check the previous tires accurately before and covered up the fact they did so. They printed out new receipts of the previous time we had been there according to date and there was no info but "Canceled" all over it. Lucky we still have the old receipts.

After walmart showed us the damaged tire, they then said you can buy new ones over there and pointed to the tire rack. I asked to see the video tapes and they said I couldn't b/c I'm not an attorney or a police officer. They then destroyed a SECOND TIRE to prove to me their point of the tires being damaged and showed me a second smaller gash in the sidewall.

So I am left with unsafe tires, and two new ruined tires that I have to pay for out of my pocket to replace. Oh yes and missing rear valve stem covers and caps.

After all this, they also lost my chrome valve stem cover and caps and would not replace them. I am not happy and I have written to usacomplaints.com, the state attorneys office, and walmart district management. I have been had and I suggest you stay away from the walmart tire center here unless you want to have your vehicles damaged or get treated badly. F

Company: Walmart
Country: USA
State: Florida
City: Brooksville
Address: 13300 Cortez Blvd
Phone: 3525971390

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