House of Brides
Bad service

I ordered, on-line, a Maid of Honor dress for my December 1 wedding from House of Brides. I placed the order on 9/4 and called in October to inquire as to the status. I was told that they can not check the status of the order until after Nov 14, so please call back then and they will call the manufacturer and expedite the order. I called today and was told that the manufacturer is shipping the dress to them and then they will ship it to me. I reminded them this for a Dec 1 wedding in Connecticut and that my M.O.H. Will need time for alterations. They would not give me any more information. I asked to speak to a supervisor, several times and was told that it is their policy that the supervisor does not speak to customers on the phone. I would have to send an e-mail and wait for a reply. I begged with the "customer service rep" to please suggest how I could resolve this and she told me that they will TRY to get the dress to me before the wedding. They would not expedite the shipment, provide any tracking numbers, would not put a manager or supervisor on the phone, and I am left waiting on a reply from their supervisor, "Joan". Obviously I can not use this dress after Dec 1 and am now in the position of having to look for a new dress, possibly not getting a refund, or even receiving the dress I already bought.

I'm sure if I tried to cancel this order I would be financially penalized by House of Brides. So, I am getting married in just over a week and have no M.O.H. Dress and really didn't expect this stress and anxiety. All I wanted was a shipment confirmation. They would not provide it as they did not have one.

Company: House of Brides
Country: USA
State: Illinois
City: Glen Ellyn
Site: houseofbrides.com

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