Best Buy
Horrible service

My 3 month old Canon camera broke - when I tried to turn it on it said 'lens error' and the lens wouldn't open. I took it to Best Buy and they shipped it off to get fixed. My boyfriend (who bought it for me) got a call from their repair vendor saying it would cost $160 to fix. He asked them why because it was still under warranty, and was told he would have to take that up with Best Buy since they sold us the camera. When we went to pick up the camera, he asked why we had to pay when it was still under warranty, and the Best Buy employee toldus the vendor said that the camera had been dropped and that's why the lens broke, which isn't covered by the warranty. Completely not true, I was holding the camera taking pictures when it stopped working, it had never been dropped. We asked to see some kind of proof and were given a picture of our camera with arrows pointing to the lens, which even the Best Buy employee agreed showed us nothing. He said he couldn't do anything and told us to call the corporate office, which was a complete waste of time. So we had to pay $160 to fix a camera that we JUST BOUGHT, because the vendor claimed it had been dropped even though they couldn't provide any proof of this and we told them it had never been dropped. Basically, their vendor can claim any damage they want without providing proof or any kind of justification for the fee to fix it - a total scam. The employee told us they had switched repair vendors a while ago because they had so many complaints like this, and that they get many complaints from the current vendor. He was really nice and basically told us it was a scam but he couldn't do anything since he was just an employee. When the people who work there think you're getting ripped off, you are REALLY getting ripped off. We are never purchasing anything from Best Buy again!

Company: Best Buy
Country: USA
Site: bestbuy.com

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