Green Dot Prepaid Visa
Paying for others, identity theft

I bought a prepaid visa to pay some bills online. Went through the whole activation process only to get a phone number to call. Called the number and was told i already had an account and it was overdrawn $60.?? I explained i have never had a card in my name and they said it was my names and numbers (s.S.-birthday) and it was 2006. They yhen transferred me to someone else, after going through the whole explanation again i was told to file an identity theft report and fax it and my id and s. S card to them, then call them i could get my money.

I did all the above request, called them and was told it would be 2 more days so thier supervisor could look over the report and decide whether or not i could get my money. So in the meantime my bills don't get paid and i get cut off. I thought the whole purpose of prepaid was so you don't overspend, how can you spend more than you put on a card? How can they tell you they'll do one thing and do another... I can't help being a victim of identity theft. I did what they ask but they didn't do what they said they would. So i'm still waiting... Police report filed and faxed

Company: Green Dot Prepaid Visa
Country: USA
State: California
City: Monrovia
Address: P.o. Box 1187
Phone: 8664436227

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