Foto Connection
Bad service
- 12-02-2008
- 8
After seeing a website named Foto Connection had the lowest price on a Nikon D40 DSLR camera, I placed my order online. Almost immediately I then received a strange email stating that I needed to call to verify my order. (Red flag #1) I also received a call at home that evening from "Ralph" with Foto Connection to verify my order. I reluctantly went along. He tried to sell me a 2 or 6 hour battery upgrade, which I declined. (Red flag #2) He then told me that the Nikon D40 I was ordering only came with the manufacturer's 20 minute demo battery. When I still refused he acted really disgusted and exclaimed that he simply couldn't BELIEVE I wouln't jump at the oppotunity to buy the additional battery. (Red Flag #3)
A few days later I noticed my VISA charge still hadn't gone through (Red flag #4), so I called the 800 number to make sure my order had shipped for the 3-Day service as promised. The order still hadn't shipped. I was told they were still "verifying my credit card." The man on the phone asked if I'd like to cancel my order, and said if I wanted to cancel it, now would be the time. He made it sound like once my order (finally) did ship, it absolutely couldn't be returned. (Final Red Flag) I stupidly said no, I'd like to keep the order.
After this conversation, I googled "Foto connection" and realized how many hundreds of complaints are out there about this company! Everything from pushy sales people to fraud. I started panicking, and called the bank that issued my Visa. They suggested I keep a record of all conversations I had with the company, and any emails I received. After this, I called Foto Connection again to cancel my order. Surprisingly, the man on the phone was very compliant, and sent the email cancellation confirmation as promised. It made me feel a lot better to have it in writing. I am still keeping it as a record just in case this company tries to run my card.
Don't trust this shady company! Pay the few extra bucks and go through a reputable company.
Company: Foto Connection
Country: USA
State: New York
City: Midwood
Site: fotoconnection.com