Foto Connection
Bad Business Practices

This company does not do what it says it will do. I ordered a canon digital camera on line after being told I would receive a detailed email confirming all purchase details. I never received the email. I tried to log into my account on their site and could not - it kept coming up "invalid password." I called the company the next morning to cancel my order and I was told, "you cannot cancel, it has been shipped." They could not (would not) give me the UPS tracking number. The people on the phone are abrupt and not customer service friendly. The next day I called again to cancel and was told it was shipped. I was given a UPS number. I keyed the number into the UPS site and it was not registered. I called UPS and they confirmed that it was not registered. I called foto connection back to say, "cancel my order." Again, I was told it was shipped and the only way I can cancel my order was to refuse the package upon arrival. If someone at my business signs for the package then I am subject to a re-stocking fee if I elect to return it. These folks are only interested in making money - forget any concern for customer service or good will.

As they say...

Let the buyer beware!

Company: Foto Connection
Country: USA

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