T-Mobile
Duplicate Monthly Charges on Credit Card Despite Cancelled EasyPay

Every month, for the last 6 months, T-Mobile is doing an extra charge to my credit card

Every time I see an extra charge I call them and they always tell me that they do not see that extra charge, they see only one charge that is my monthly bill, and therefore that charge is not coming from them, that I should talk to my credit card. After that I always call my credit card requesting a dispute and in all cases my credit card gives me the money back.

In all cases I have both charges (the correct and incorrect one) made the same day and with the same description (T-Mobile Recurring)

Last month I cancelled my EasyPay to avoid having the same recurrent issue, but today I realized that I got another charge from T-Mobile, this time even worst because they are not allow to charge my credit card anymore (as I cancelled the EasyPay)

Every month I spend like 2 hours calling first T-Mobile and then calling my credit card requesting the dispute.

Any advice on what to do? I believe the option I have is to cancel my credit card to prevent having this charges anymore but I refuse to do that as it's not my fault, T-Mobile should find the problem and solve it. Can I sue them because of this?

Thanks in advance.

Company: T-Mobile
Country: USA
State: Florida
City: Miami
Site: t-mobile.com

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