HP Computers
Terrible support
- 11-07-2008
- 9
Printer is 6 mos old. It developed an obvious problem with the electronic controls. It took 3 phone calls and 3.75 hours on the telephone to convince tech support to provide a replacement under under warranty. I was then told it would take two weeks to get the replacement unless I paid a fee for faster shipment. The tech support people (who spoke with a heavy accent) had no concern about my problems. They informed me that I should have purchased an extended warranty (at about the cost of the printer) if I wanted better warranty service. Horrible customer support like this will drive customers away.
Company: HP Computers
Country: USA