Hewlett-Packard Company
Printer Warranty Denied by 79 Days on Replacement With Same Defect

Purchased an all in one Fax-Copier-Printer-Scanner in March. Have had nothing but problems with it and required several calls to customer service for over the phone repairs, consuming many hours of time and frustration. The biggest problem with this machine occurred in October. The copier continued to print a horizontal line down the center of the page. Hours of communications with HP failed to fixed the problem. Ultimately, they opted to ship me out a replacement printer to correct the condition.

Now, 8 months later, the new printer is experiencing the exact same problem. Only this time, a call to HP confirmed that the printer's warranty was out by 79 days! I explained that this printer was not operated by me for a year, as it was a replacement for the first one that could not be fixed. I also mentioned that this is obviously a manufacturer's defect as since this printer has the same exact recurring problem as the first one. They were quick to apologize and claim there was nothing they could do. The only option was that I could pay for online support in the hopes of trying to correct the issue at a cost of $35.00.

I thanked the customer service rep but declined HP's generous offer. Instead I told her that I would put the $35.00 toward a new printer of a different manufacturer, as I have further use in the faith or the quality and reputation of HP any further, just as they obviously have no use for me as a consumer once my warranty expired, even though this is arguably the result of shoddy workmanship.

I will never ever continue to support a manufacturer or product that continuously sells shoddy products and offers shoddy support and casts consumers off as irrelevant once their warranty expires, especially with a recurring defect. Sooner or later, these corporate idiots will eventually cast off their very last customer, and will soon learn that they have also cast off their recurring customers and their corporate futures.

Company: Hewlett-Packard Company
Country: USA
State: California
City: Palo Alto
Address: 3000 Hanover Street
Phone: 6508571501

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