Embarq
Billed for Equipment Never Received After Cancelling Service

Ordered telephone and high speed internet service on 4/15. Did not receive modem, so I called Embarq on 5/19/08 and cancelled service. On 6/7/08, I received an invoice for $132.00, so I called again. This time I spoke with Matt on 6/26/08. Matt apologized and promised that the account will be credited. Received a another invoice again and called again on 8/13/08 and spoke with Michelle and Sarah. Michelle stated that the account will be credited. Embarq is in possession of the modem (s). Received a collection letter and called today, 10/28/08 and spoke with Chad, Sheree and Tiffany. I asked Tiffany what happened to Embarq's dedication to customer service? She replied "You are no longer a customer, so there is no customer service". I do not owe the $344.00 for charges incurred on this account. I cancelled service because I did not receive the equipment. I would appreciate the account to be properly credited. Embarq did not provide equipment for service. I did not have telephone or high speed internet service. Please help me in resolving this matter. This is going on 6 months!

Company: Embarq
Country: USA
Site: embarq.com

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