Blockbuster Video
Bad service

This started long before Oct. 24, but that is the date of my most recent encounter with this issue. My husband who I am separated from rented 7 movies on my blockbuster account. His name was still on the account so he had full right to do so. I received a phone call that the movies were not returned so I notified him of the situation. He said he would return the movies. The credit card Blockbuster had on file was an old account I shared with my mom. So imagine my surprise when I get a call in July from my mom informing me of a $140 charge from Blockbuster! I called my husband and asked if the movies were returned. He said his friend had forgotten and he went to do it that weekend. I do not doubt that he returned the movies. So we waited for the billing cycles of August and September and no refund on the card! So finally in October I went to the store and asked what the hold up was on getting the refund for returning the movies. The guy working told me they were never returned. He searched the cupboard and cabinets but could find no trace of the SEVEN movies, not a single one of them. He gave me the 1800 number to call since he could do nothing else in store. After talking to the person at the customer service phone number she said a regional manager would have to call me. She called the next day but as I was at work both times she called I missed them. Her message said she would try to reach me at a later date. Well it took OVER A WEEK for someone to contact me again! This woman offered to split the difference and refund me $70 to make me happy. What I am unhappy about is the fact that the credit card they had on file had expired in 2006! A new one was issued with an expiration date of 12 but I never had procession of that card as my mom still to this day has it at her home. When I went to the store to ask what expiration date they had on file for that card they said 12!! There was NEVER a card issued from that account with that expiration date! I feel like they are at fault for not asking me for a new card to keep on file, and for obviously making up a new expiration date so they could keep charging me. I told them the charges to my account are illegal as I never presented them with that card after it expired. The manager at the store, Mike, did not care and said the only thing he could do is call his boss again. I went to work and received a letter from Mike later saying that after speaking with his boss the best they can do is give me the $70 back. I am going in to the store today to get my $70 credit and to close my Blockbuster account. I will find another video rental store who will not lose 7 movies and fraudulently make up credit card information to keep charging me instead of asking for new credit card information.

Company: Blockbuster Video
Country: USA
State: Michigan
City: Kentwood
Site: blockbuster.com

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