Alltel
Bad service

I ordered this wireless internet device for my laptop. The sales owman told me I had twenty days to retutn it if I was not satisfied. I received the device on Friday October 10th and set it up on the 12th. It was very slow as slow as dial up. Today I called to see how to return the device and they told me the twenty days started from date of purchase. How could I assess the usefulness of product if I was waiting for it to be dellivered. Customer service person told me I have to either pay a $200.00 termination fee if I want to cancel. I have two cell phones from this company and for 4 years I have paid on time.

I am very angry that the twenty day period started before I had the product and I would like to be recognized as a good customer and be allowed to return a product that is not useful to me due to the strength of the signalin my rural area.

Company: Alltel
Country: USA
Site: alltel.com

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