Cablevision Systems
Video on Demand Service Frequently Unavailable, No Refund

The new video on demand service of Cablevision is a ripoff. More than half the time I have attempted to watch a movie, either the service has been unavailable or it has crashed.

I have attempted to get customer service to provide me with a refund for the periods of time that the service has not worked, but they adamantly refused. Of course they apologized for the "inconvenience."

This VOD service is a total, complete ripoff because the only time it would be worth paying for would be when you could be confident that it is 100% reliable. Otherwise, you still have to go to the movie rental store to have a movie as backup in case the VOD fails to work. The only reason I subscribed to the VOD service was to avoid having to go to the rental store. I really feel screwed.

Company: Cablevision Systems
Country: USA
State: New York
City: Uniondale
Address: P.O. Box 9202
Phone: 6317276300

  <     >