Sears
Riding mower extended warranty repairs delayed for months

I purchased an extended warranty on my craftmaster riding lawn mower. The first time I used it, it cost me $180.00 for the service that was done. The second time I used it I called in March for a battery replacement and was told that it would be August before they could send anyone out. Needless to say I drove 30 miles to the nearest Sears to pick up the battery and installed it myself. The first week of September the deck belt broke again I called for service and was told that it would be October 16 before they could come out. In the mean time they mailed me the needed belt. On Oct. 16 the repair man called to say his truck broke down and he would not be coming but he would reschedule it for Nov. 17. I called customer service and gripped a lot and was given a direct number to call to speak to the warranty manager. During this phone call I finally was re-scheduled Nov. 3 but the manager asked if I had the belt, I said yes, and he promptly told me to put it on myself. Why did I buy the warranty for $900. If I was going to do everything myself. So far this warranty has covered the cost of a battery and a belt, both I could have replaced for under $100. And used part of the additional $800 to pay a repair man.

Company: Sears
Country: USA
State: Alabama
City: Crestwood

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