Rooms to Go
Bad service

Incident:

I purchased a pair of couches. After about a while I felt something move back. I realized a piece of wood from the frame was coming loose, so I ripped off the back of the couch fabric to fix, and I saw what a horrible mess the construction was. None of the wood was put on right. It completely fell apart on one side and was hanging on by a thread on the other. These couches have been used by a single female. Nothing crazy, no kids. There has been minimum wear and usage.

Damage Resulting:

I am going to have to completely throw out the couch. It can't be fixed because even if I wanted to put real screws in instead of the cheap bended metal they used, I cant because the gnarled metal is covering the wood and a screw can't go through it. I am out $1300. These couches are only a couple years old at this point. I just paid them off and now I have to throw them out.

Company: Rooms to Go
Country: USA

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