Sears Carpet
Carpet and Upholstery Cleaning Ruined New Couches and Antique Table

Do not ever use Sears Carpet and Upholstery Columbus Ohio 6171 Huntley Rd Columbus Ohio - they ruined our brand new couch and loveset from Pottery Barn. They stretched the fabric so bad that the couches are ruined. They look like a worn pair of pants that are all wrinkled. This was the most horrible experience I have ever experienced. The men who came to clean our couches used our wood table - antique table to set the cushions on while the attempting to clean (or ruin them). Our table was ruined and there was a large amount of water all over our hardwood floors. After we complained they sent a professional uphoster to our home to prove if there was any damage.

When he saw they couches, he just stood speechless in our family room - he said that the only way to fix them who be to re-upholster both couches! Sears of course will not spend this kind of money to fix their mistake.

They have offered a very small settlement - about a third of what the couches are worth. We have an attorney working on this for us - how ridiculous, when all we wanted was to have clean couches - now we have to waste our time and money to try to get our couches replaced. Do not use them. If anyone else has had this experience please let usacomplaints.com know.

Company: Sears Carpet
Country: USA
State: Ohio
City: Columbus
Address: 6171 Huntley Rd
Phone: 6148411010

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