Office Depot
Bad service

Purchased an Ativa paper shredder from Office Depot on 5-3-08. The blades gave out in less than 60 days of light home use. Took the shredder back to OD and was told that I had it longer than two weeks and had to deal with the manufacturer. I called warranty claims only to find out that the shredder is OD's. Carlos, the claims agent, figures out he cannot fix it over the phone and says he will process a claim. I will receive a gift card in 8 to 10 weeks. At 13 weeks I call again only to be told the card has been processed and is waiting to be sent. I ask how long to send the card and was told up to 2 weeks. This is customer service to be emulated by every company wanting to go out of business. I could have been totally satisfied at the store level for a defective OD product.instead I have been turned into a Staples customer. And I don't care for Staples. Imagine, 8-10 weeks to "make a gift card". Fifteen weeks to really get it sent out. This is absolutely a crying shame in customer service.

Company: Office Depot
Country: USA

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