Wells Fargo
Bad service

Where do I start... This all started back in May when I lost my job due to an illness. At once I called Wells Fargo Auto Finance to see what I could do about possibly deferring payments or any way they could help me. Of course, because I had not paid on the loan for 12 months, there was nothing they could or would do... Keep in mind I had refinanced the car after at least a year of having it and had never, ever been even a day late with any payments.

So, Let the games begin... There were so many late charges it became more difficult to catch up and finally when we did get a final total as to what we owed we sent a "certified check" by over night mail to the address one of the customer service reps told us to and that night, my car was repo'ed.

I checked with the post office and the check had been delivered however "it takes at least a day to post a payment" I said "that is not even believeable to me I worked as a customer service rep and I know that maybe a payment does not post right away but it entered into the system so that it can be seen and things like this can be avoided.

So 2 days later and my payment is not posted and on top of that, I have to pay 350.00 to wells fargo and 12.00 a day to the towing company to get my car back which I am fighting, and they want references, income statements, and a list of other things. Mean while they already have that information.

So here I sit 2 days after repo still with no answers...

Company: Wells Fargo
Country: USA
State: Nevada
City: Las Vegas

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