Capital One
Airline miles redemption refused despite posted reward terms
- 10-21-2008
- 13
Beware of fine print, that does not exist. I tried to redeem my miles for credit toward a airline ticket. The ticket was $444., the mileage reward on Capital said that up to 35K points would entitle you to up to $350.00. They changed their story when I tried to cash in on my points. I was told that since the ticket was over $350., it fell into the next category and I required an additional 11K points. I advised the cust. Rep that I was only seeking reimbursement for the $350., not the full price of the ticket. They would not honor their commitment. So, I've got enough points for $350. Reimbursement, but Capital One will not honor it.
Company: Capital One
Country: USA
State: Virginia
City: Richmond
Site: capitalone.com