Amcor Group Inc
Amcor Corp. Big Company Rip-Off! Took My Money, Never Sent Product, Keep Lying Saying They'll Refund, but Never Do! Carlstadt New Jersey

I ordered a replacement filter for an Amcor air purifier around April 7 by phone from the manufacturer. After several weeks and no filter, I called their customer service several times to find out about the order and an operator said they would get back to me. They never did so I cancelled the order around March 1.

Next began a lengthy series of emails from March to July between me and a customer service rep identified as "Nuwina A" (hereinafter "A"). Recap: A: Did you get your filters? Me: No, don't want it, give me my money back. "A": Have to have your credit card # to refund. "Me": Why? You took the money out of my account when I payed by credit card. "a". Send us your bank statement showing payment to Amcor. "Me". My bank statement contains private financial information, it's on YOU to confirm my payment; you must have a record. "A": We don't have your credit card #, it got lost. "Me": How could you lose it? You took the money out of my account. "A": It got lost on the internet. "Me": How could it get lost on the internet, I ordered by phone. "A": That was just an operator, actual order went by web.

I sent my credit card #. Then: "A": We have evidence you received your order. "Me": You have a signed UPS receipt? Send me a copy.

Then: "A": We are going to refund your money, but your credit card # "wouldn't go through" so we're going to send you a refund check "in 5 to 10 business days". After about two months: "Me": No check. "A": We'll cancel payment of check sent and send another.

This last lie was in July. As of the date of this report, October 16, still no refund check.

Company: Amcor Group Inc
Country: USA
State: Nationwide
Address: 685A Gotham Parkway

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