Comcast
Terrible customer service

It seems that it really depends who I get at Comcast as to wether or not I will get good servie. A couple of weeks ago I had issues with my phone, they sent a tech out to fix it, which he didn't, so they sent another one the next day, the problem was on the outside of my house. I then got a bill for $35.00 for the first tech that was here, even though he did not fix it, I had to beg and plead with customer service to transfer me to a supervisor, she kept telling me it wouldn't do any good that it was a legitimate charge and that I would have to be on hold for a very long time. She finally transfered me and the supervisor agreed with me and reversed the charges.

Then just this past monday I called to pay the bill and the rep that answered the phone would not put me through to collections so I could pay it, saying that I was not listed on the account. I have been listed since the day we got service, I really ended up in a screaming match with her, I hung up called back and another tech sent my right through.

Now thier tech support people are great, but all the others in billing or where ever are horrible.

As sson as ATT gets out here I will be dropping Comcast as fast as I can. I would not recommend Comcast to anyone because of the way they treat thier customers.

Company: Comcast
Country: USA

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