Aaa
Bad customer service

About 3 yrs ago, when I held AAA membership, one of my car battery went dead, so I asked AAA to replace it (with 3 yrs free replacement, and 5 yrs gurantee).

Now, just about 2 months after the replacement, the battery went dead again, and I don't have the membership. I called AAA's number for battery service, below is the process:

1. First, a lady picked my phone, and asked my questions. After learning that I was not a member, she let me hold on to wair for her checking my information. I waited, waited, waited. Ok, another woman came in, and asked my questions AGAIN, but it seemed that she had problem to follow what I said, so, she spoke loudly and loudly (with a little bit of joy), to let me repeat what I said again and again, "Sorry, I cann't hear you, are you speaking English?", "Sorry, what do you mean?", "Sorry, I really cann't understand you, I have to hang up"...

So, before she HANG UP, I HANG UP.

2. Then after a while, I called again. This time, another young lady talked with me and she really UNDERSTOOD me and quickly agreed to give me a free battery with a service charge of $65 (about). But I didn't want to give AAA the money without comaprison now, so I thanked her, hang up, and do the online shopping.

3. After searching, I found that a battery alone costed $70, so I called AAA again. This time, the lady cann't find any information about me now, NOTHING left.

OK, that's fine, I am not in a hurry to use my car. So, I did a local search shopping and find a good deal in COSTCO and buy a battery (

Company: Aaa
Country: USA

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