Mail And More, Etc
Failed to Refund late Fed-Ex-due to their failure

I went into the store on a Friday afternoon with a Standard Airbill to ship an Fed-Ex envelope overnite to Pa. I was VERY clear that this must be there on Monday. The Worker had some issues, but got it entered. I was VERY clear about the zipcode and the name of the city. They changed it to match their computers address. Again, I was VERY clear not to change it and ship it to the address I had given them. I left the store once I saw that the envelope had label attached. Monday, the envelope didnt show up in Pa. On the tuesday I went back to the store to find out what happened. I was told that it was prolly the reciever didn't get it - because they didnt look for it on Monday. The tracking information clearly shows that it had deleiverd on Tuesday and not Monday. I called Fed-Ex and they made a note in their system that the shipper should refund the shippment-but I would have to return to the store. Wednesday I went back and was told - because I gave them the wrong zipcode - that it was my fault that it wasn't deleivered ontime to the receiver. I pointed out to them I work for another Fed-Ex company and that this was total BS. They refused to refund my money for their mistake with the name of the city and changing the zip code I had given them. I contacted Fed-Ex and they will be refunding me directly.

Company: Mail And More, Etc
Country: USA
State: Texas
City: Tomball
Address: 1400 Graham Dr, Ste B

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