Dell
Return refused as day 22 despite DHL shipping date, calls disconnected

In July I ordered this laptop. Shipping on it was delayed numerous times by Dell. After it arrived and I set it up was initially happy, but last week it crashed 3 times. I called Dell to request a return and was told I was 1 day beyond the 21-day return period. I asked to speak with a manager and was put on hold for over one hour. I decided to hang up and call again, but when I called back I found the call center closed.

I then sent an email to customer service, but still have not heard from them.

After that I checked the DHL tracking information and found that it actually shipped from DHL 2 days after Dell delivered it to DHL. Thus, rather than 22 days from the shipping date, it was actually 20 days — inside Dell's 21-day return period.

Today I called and asked again to speak w / a manager. I was put on hold for over 45 minutes when the system disconnected me. I then called back and when they told me a manager was not available I refused to get off the phone until they put a manager on, so they finally relented. About 3 minutes into the conversation with the manager the system disconnected me.

Company: Dell
Country: USA

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