Sears
Wrong replacement bulb for rear projection TV after four weeks

4 weeks ago the rear projection bulb of my Samsung tv purchased at Sears with premium warranty went out. I've waited four weeks for bulb it finally came and is the wrong part number. Now Sears wants me to wait for a technician and will not order a part. I am probably going to wait 4 more weeks or longer. Never buy from either company. During this period I was told the part would be only available from the factory and shipped from the factory in 4 to 14 days. Obviously this did not happen. Wife called later to confirm order and told they did not do business this way and a technician would have to come to my home. She persisted and was told she was correct and they were wrong but our order was still pending. Sears does not back its warranties do not trust them.

Company: Sears
Country: USA
Site: sears.com

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