AT&T Broadband
Ripoff raised rate no notice

Jennife14
01-20-2003
2

I have had a hell of a time with my old cable company. I had AT&T for just about 2 years & never had a problem with them, all of a sudden they stated raising my rate plan from 59.00 to

79.00. Without ANY notice. I was a bit upset and called and after getting hung up on 4 times. They insisted I check my mail because they sent me a letter, i yet to recivie! So I Just let

It go and sucked up the rate plan while i proceeded to look for a new service. About a month later i recieved a call at 9:15 pm from a man from AT&T telling me he was on his way to pick up my

Digital box. I was shocked i told he he did not have permission to come to my home that late per i am a single mother living in an apt. I then asked why they were picking up my box and he told

Me my service was going to be disconnected because i did not pay my bill. I did pay and AT&T took my money from my account. I hung up with him and being very upset i called there 800 Phone

Number. I then spoke with a man who was very rude. He told me i was LYING, that no one from there company would call me that late. I then asked why they hadnt recieved my bill and told him

What i paid and he then told me i must have not paid because that was not the balcence that i owed i asked him to tell me all the chages and he told me i had orderes 5 adult movies.By this

Time i was furious and requested to speak with a manager because i had a parental lock on those channels and would never pay $12.00 for a movie, he then told me he was the manager and hung

Up on me. I then called back and they told me the notes state our conversation was totaly diffrent i had asked if they record and they told me no. I gave up! I disconnected the service, well

They did and I still havn;t paid for those movie since there is no possible way they were ordered from my home and i do have my home phone records that show no calls to AT&T at the times these

Movies were billed. They keep giving me the run around and will not take off the charges. Beware they have made the past 3 months a living hell as well as reporting to a credit agancy

Becasue they will not do there job. I have to wait for the City to get somewhere with them now and i have heard nothing in a month!