Comcast - Comcast Cable
Unauthorized PPV charges - adult movies

I opened my Comcast bill 10/23 and was shocked to see a bill over 600.00. This is a two month bill, but still. I saw 14 porn movies ordered and immediately called so called customer service. They stated there were also charges on the 9/19 bill for four movies (I did not open that bill or would have complained earlier) and they insisted all the movies were ordered from my DVR in my living room.
I am a single woman, 45 yrs old living in a 2 bdr apt with my 12 yr old 7th grader, I have no husband or boyfriend and nobody else was in my house during the times the movies were ordered. Many of the movies were ordered during work/school time. I told them I could prove nobody was at home, they insisted somebody was here to order the movies. I asked to speak to a supervisor, they stated they did not have a supervisor there. I asked how to file a complaint, they gave me a fax number to fax over verification of where me and my son were during the ordering of the movies and I could fax over a written complaint at that time. They stated there is not a phone # to complain to. I asked if there is any way that someone was getting into my cable, especially since I live in an apt complex. They stated no way, it came from my home, freaked me out thinking someone must have been breaking into my home to watch porno's, then I thought how ridiculous this was. They were basically telling me it was either myself or my son ordering the movies. Once again, ignoring the fact that nobody was at home during most of the movie ordering.
They were rude, disrespectful and degrading. They acted like they had never heard of this before, but I see after investigating this that I am not alone and they have to be aware of this since there have been so many complaints. I just wanted it investigated, I called back and talkedto someone in "Tech" who insisted there was no way that a breach of security happened on their end. They will not take accountability in any way.
I have complained to the BBB, the Washington state Attorney General and Consumer Affairs. I would be most interested in a class action suit because from what I have read, once it starts it does not stop. I read about a woman that has over 1200.00 in porn charges and they are insisting it was her 15 yr old son.
This has got to stop, it is time to stand up. Anybody with me? They continue to repeat to other ripped off customers that there is no way somebody can remotely order PPV, but there is obviously something going on and Comcast needs to take another look and investigate. They don't care because they are not having to pay for it, they just pass it on to the victims of this criminal activity, their own customers. With no remorse, conscience or second thoughts, they are allowing this to continue.

Company: Comcast - Comcast Cable
Country: USA
State: Washington
City: Spokane
Address: 1717 E Buckeye Ave

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