Charter Communications
Do not hold themselves accountable

I had my cableline replaced from my house to the Pole and the tap on the pole was rusted away in June. I was told by the drop line tech that the pre-existing cable was unable to support speeds in excess of 3mgs. I called charter and starting looking for credit for over charging me. Finally in July, I spoke to the 1-800 customer svs and came to a verbal agreement that for my inconvenience I would be charged around 120 tax for the next 2 yrs for all my services.in September, I went to pay my bill and was shocked to fine that I had a balance of over $400.00 I spoke to the supervisor at charter and was told that since the representive did not note the account of agreed price that they did not have to honor the agreement and refused to negociate the bill and I refuse to pay that bill for that amount. Supervisor promptly transfered me without notification. I guess she was done reading the script. And then the next rep promptly canceled the call completely. I had to call back to lower my svs. I'm presently researching viable companies to handle phone - internet - tv.

You would figuret that for over 10yrs of loyality they would want to keep me as a customer.

Company: Charter Communications
Country: USA
State: Missouri
City: Saint Louis
Address: 12405 Powerscourt Road
Phone: 8884382427

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