Charter Communications
Awful customer service

I had Charter cable, internet and phone installed July 08 and I have had only problems with the billing. The advertising was misleading and the bill goes up every month. Customer service *! We as consumers need to end their unfair practices. I called to speak with a supervisor and the representative would not transfer my call. I was quoted and it was written on the work order the amount I was to pay and when I received my first bill, it was double the amount. I reported Charter to the Better Business Bureau. I hope they listen to the customer.

Company: Charter Communications
Country: USA
Site: charter.com

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